Service Recovery Paradox in Indian Banking Industry: an Empirical Investigation

The present study examines existence of service recovery paradox in Indian banking industry. The study is taken up in the tri-city of Chandigarh, Panchkula and Mohali. The respondents are categorized into failure and no-failure groups on the basis of their service experience. Failure group constitutes those respondents who have experienced service recovery, and has been further divided into five sub-groups ranging from service recovery++ (service recovery better than expected) to service recovery- - (service recovery worse than expected). Service recovery paradox is examined by comparing service recovery++ group with no-failure group. The study shows evidence for existence of service recovery paradox in relation to satisfaction. It has been concluded that for service recovery paradox to exist, recovery effort has to be exceptionally good and much better than expectation level of the customer. The study suggests that service managers should take service failure as an opportunity to appease customers by providing a much better than expected recovery experience. However, organizations should not plan to create service failure situations because if they falter on imparting the recovery, customer satisfaction may be influenced negatively

On the extra phase correction to the semiclassical spin coherent-state propagator

The problem of an origin of the Solary-Kochetov extra-phase contribution to the naive semiclassical form of a generalized phase-space propagator is addressed with the special reference to the su(2) spin case which is the most important in applications. While the extra-phase correction to a flat phase-space propagator can straightforwardly be shown to appear as a difference between the principal and the Weyl symbols of a Hamiltonian in the next-to-leading order expansion in the semiclassical parameter, the same statement for the semiclassical spin coherent-state propagator holds provided the Holstein-Primakoff representation of the su(2) algebra generators is employed.Comment: 19 pages, no figures; a more general treatment is presented, some references are added, title is slightly changed; submitted to JM

Large transverse field tunnel splittings in the Fe_8 spin Hamiltonian

The spin Hamiltonian that describes the molecular magnet Fe$_8$ has biaxial symmetry with mutually perpendicular easy, medium, and hard magnetic axes. Previous calculations of the ground state tunnel splittings in the presence of a magnetic field along the hard axis are extended, and the meaning of the previously discovered oscillation of this splitting is further clarified

Oscillatory Tunnel Splittings in Spin Systems: A Discrete Wentzel-Kramers-Brillouin Approach

Certain spin Hamiltonians that give rise to tunnel splittings that are viewed in terms of interfering instanton trajectories, are restudied using a discrete WKB method, that is more elementary, and also yields wavefunctions and preexponential factors for the splittings. A novel turning point inside the classically forbidden region is analysed, and a general formula is obtained for the splittings. The result is appled to the \Fe8 system. A previous result for the oscillation of the ground state splitting with external magnetic field is extended to higher levels.Comment: RevTex, one ps figur

Diabolical points in the magnetic spectrum of Fe_8 molecules

The magnetic molecule Fe_8 has been predicted and observed to have a rich pattern of degeneracies in its spectrum as an external magnetic field is varied. These degeneracies have now been recognized to be diabolical points. This paper analyzes the diabolicity and all essential properties of this system using elementary perturbation theory. A variety of arguments is gievn to suggest that an earlier semiclassical result for a subset of these points may be exactly true for arbitrary spinComment: uses europhys.sty package; 3 embedded ps figure

Quenched Spin Tunneling and Diabolical Points in Magnetic Molecules: II. Asymmetric Configurations

The perfect quenching of spin tunneling first predicted for a model with biaxial symmetry, and recently observed in the magnetic molecule Fe_8, is further studied using the discrete phase integral (or Wentzel-Kramers-Brillouin) method. The analysis of the previous paper is extended to the case where the magnetic field has both hard and easy components, so that the Hamiltonian has no obvious symmetry. Herring's formula is now inapplicable, so the problem is solved by finding the wavefunction and using connection formulas at every turning point. A general formula for the energy surface in the vicinity of the diabolo is obtained in this way. This formula gives the tunneling apmplitude between two wells unrelated by symmetry in terms of a small number of action integrals, and appears to be generally valid, even for problems where the recursion contains more than five terms. Explicit results are obtained for the diabolical points in the model for Fe_8. These results exactly parallel the experimental observations. It is found that the leading semiclassical results for the diabolical points appear to be exact, and the points themselves lie on a perfect centered rectangular lattice in the magnetic field space. A variety of evidence in favor of this perfect lattice hypothesis is presented.Comment: Revtex; 4 ps figures; follow up to cond-mat/000311

Geometric-Phase-Effect Tunnel-Splitting Oscillations in Single-Molecule Magnets with Fourth-Order Anisotropy Induced by Orthorhombic Distortion

We analyze the interference between tunneling paths that occurs for a spin system with both fourth-order and second-order transverse anisotropy. Using an instanton approach, we find that as the strength of the second-order transverse anisotropy is increased, the tunnel splitting is modulated, with zeros occurring periodically. This effect results from the interference of four tunneling paths connecting easy-axis spin orientations and occurs in the absence of any magnetic field.Comment: 6 pages, 5 eps figures. Version published in EPL. Expanded from v1: Appendix added, references added, 1 figure added, others modified cosmeticall

Spin Tunneling in Magnetic Molecules: Quasisingular Perturbations and Discontinuous SU(2) Instantons

Spin coherent state path integrals with discontinuous semiclassical paths are investigated with special reference to a realistic model for the magnetic degrees of freedom in the Fe8 molecular solid. It is shown that such paths are essential to a proper understanding of the phenomenon of quenched spin tunneling in these molecules. In the Fe8 problem, such paths are shown to arise as soon as a fourth order anisotropy term in the energy is turned on, making this term a singular perturbation from the semiclassical point of view. The instanton approximation is shown to quantitatively explain the magnetic field dependence of the tunnel splitting, as well as agree with general rules for the number of quenching points allowed for a given value of spin. An accurate approximate formula for the spacing between quenching points is derived

Characterization of delamination and transverse cracking in graphite/epoxy laminates by acoustic emission

Efforts to characterize and differentiate between two major failure processes in graphite/epoxy composites - transverse cracking and Mode I delamination are described. Representative laminates were tested in uniaxial tension and flexure. The failure processes were monitored and identified by acoustic emission (AE). The effect of moisture on AE was also investigated. Each damage process was found to have a distinctive AE output that is significantly affected by moisture conditions. It is concluded that AE can serve as a useful tool for detecting and identifying failure modes in composite structures in laboratory and in service environments

Blood pressure response to Cold Pressor Test in the children of hypertensives

Two hundred student volunteers of 16-24 yrs were divided into two groups of 100 each, as children of hypertensive and children of normotensive parents. It was observed that there was no difference in resting SBP and DBP in both groups before CPT. After CPT, significant higher values of SBP after immersion, DBP after immersion, difference of SBP and difference of DBP were observed in children of hypertensive parents as compared to children of normotensive parents. This study can be used as a predictor of future development of hypertension for which early preventive measures can be taken to reduce the morbidity and mortality due to hypertensive complications